Customer Service and Tech Support
Please see the section below that applies to your question or problem.

How to Join
Go to our
Signup Area, read our Terms, and fill out the Signup form. We accept payment by credit card only, MasterCard or VISA. If you want to make other payment arrangements please send an email to Nercy at nercy@nercy.com.

How to Cancel Membership
You may cancel your membership at any time by using our
Online Cancellation Form. You will still have access until the end of the month for which you have paid, after which the membership will lapse and will not be renewed unless you sign up again.

Login Issues
If you are getting sent back to the login page after you have already logged in, it is most likely because of your browser cookies configuration. To remain logged in you must have cookies correctly enabled on your browser. We use the cookie only for your session; after you close your browser the cookie is destroyed.

Click for instructions for your browser:

Photo Viewing
If any particular thumbnail or full-size photo page is not displaying correctly please let us know. We are thankful when someone points out an error that has "slipped through the cracks".

Full-size photo doesn't fully load - This happens quite rarely, but sometimes the full-size photo will load only half-way down the page and then stop. This is is because the connection to our server has been interrupted - it could be a temporary glitch anywhere on the Internet, something that is out of our control. Refresh the page, or wait and then refresh it, and the photo should load properly. To Refresh, press F5 or press the Refresh or Reload button. Of course, if the problem persists, please let us know.

Download Purchases
Please see the Help files in the Download section:

Problems with Video Purchases
Please contact the webmaster at nercy@nercy.com

Problems with Membership Billing
Please contact the webmaster at nercy@nercy.com

Occasionally someone writes us stating

Note: Please remember that Builtmore Productions handles the billing for a number of websites. If you purchase any other memberships or services please remember they will also be listed as Builtmore Productions on your credit card statement.

Contact Us
If you need our assistance please send an email to nercy@nercy.com. Please include your username. Please describe your problem as completely as possible. The more information you give us the better we can help. If it has to do with site functionality, please include your system information: what operating system you use and which browser. For downloads and clips please include your media player and version.

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